Welcome

May 1, 2013 – 7:32 am

Karen Rempel, Vancouver Documentation Specialist and Technical WriterHi, I’m Karen Rempel, a Vancouver-based documentation specialist and technical writer. This is my website for showcasing my technical writing experience and helping you get to know me a little. If you have come to this site to learn about the technical writing, business analysis, and information development skills I can bring to your company, I think you will also discover that I am a well-rounded individual who enjoys working with others and will fit in well with your team.

I love learning to use new products and getting to know new people. I work as an independent contractor and consultant technical writer because I like the variety of work. I am up-to-date with the technical writing tools of my profession and learn about my clients’ products and processes very quickly. I have a meticulous eye for detail, the skill to explain concepts and processes in simple terms, and the ability to help people see how the parts fit into the whole. I always get the job done on time, while producing top-quality documentation.

Technical writers bridge people and technology

I am a senior professional technical writer with 19 years of experience in the computer software industry, well established as an incorporated consultant. The simplest way to describe the many things I do as a technical writer is that I bridge people and technology to help you do business. I help people use technology, including the Internet and social media such as LinkedIn, to serve their needs and meet their business goals in the simplest, most effective way possible. I was the 2008-2009 president of the Canada West Coast chapter of my professional organization, the Society for Technical Communication. I also teach a workshop called Yoga for the Office, in which I teach people how to be close to their technology and take care of their bodies at the same time!

The Portfolio page shows some technical writing samples. I also invite you to visit my consultant listing in the STC directory. See the Testimonials page or my profile on LinkedIn for recommendations of my work.

Technical writing is one of my passions, and I enjoy the challenges that each new contract brings. Don’t hesitate to contact me, whether your technical writing project is big or small. I am willing to relocate from Vancouver to other parts of Canada for projects of one to six months. I also often work for US companies, via telecommuting.

If you need a technical writer, and you’d like to discuss how I can create great documentation for your next project, please call me at 604.251.6337 or send an email to kyrempel [at] shaw [dot] ca.

I have been an incorporated consultant since 2003. Thank you for visiting! I look forward to speaking with you soon.

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Posted in Technical Writing |

Are you ready for April Fools’ Day?

February 3, 2013 – 5:31 pm

During the summer of 2011, British Columbians had the opportunity to participate in a province-wide referendum on the harmonized sales tax (HST). On August 26, 2011, Elections BC announced that British Columbians had voted in favour of eliminating the HST and returning to the provincial sales tax (PST) plus federal goods and services tax (GST) system.

Following the referendum results, government committed to make the transition back to the PST and GST system as quickly as possible. The Provincial Sales Tax Act received royal assent on May 31, 2012 and PST and GST will be re-implemented on April 1, 2013.

Yes, that is April Fools’ Day! But no fooling here—this is a case of BC citizens refusing to be forced to pay an additional tax. When HST was introduced in July 2010, many services that were previously just subject to 5% GST were suddenly subject to 12% HST. That’s a huge difference and it affected people and businesses alike. The good news for anyone who wants to hire a technical writer is that our rates will now be going down by 7%. No fooling!

So if you need the services of a technical writer—or any other service provider, for that matter—you’d be better off if you wait until April 1. Exceptions: legal services are subject to the 7% PST, as are services provided with regards to goods (for example, car repairs, computer installations, and so on).

If you need any help updating your procedural documentation to reflect the change in taxes, please don’t hesitate to give me a call. I am currently helping a major Crown Corporation to prepare for the tax change but I will be available on—you guessed it—April Fools’ Day!

 

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Posted in Technical Writing |

How technical writers add value to your company

August 18, 2012 – 5:58 am

If you are at this website, you probably already have a need for a technical writer. But you might not be aware of all the ways that a technical writer can add value to your company and improve your bottom line. Here are a few ways technical writers can contribute:

Technical writers provide documentation about your product or service that help your staff do their job more efficiently, reducing the time needed and improving quality of service.

Technical writers create materials that help customers have a positive experience while learning to use your product, through effective, easy-to-use training materials, online help, getting started guides, quick reference materials, or web-based training. A positive experience means customer loyalty, repeat business, and referrals to other potential customers.

Technical writers provide clear instructions that customers can use to quickly find the information they need, reducing calls to technical support lines, and therefore reducing your staffing costs.

Technical writers are advocates for the end user, and can contribute significantly during the product design stage, helping your developers deliver a product that is easy to understand and use.

Technical writers make your product look professional and increase its quality, through well-designed supporting materials and user interfaces. Nothing diminishes a product’s perceived quality like typos and spelling mistakes in the user interface or accompanying documentation!

Technical writers produce materials that are persistent aids to learning, which your staff or customers can refer to long after the training session is over. These materials are an asset to your company, and can be the factor that causes customers to choose your product or service over a competitor’s.

In sum, technical writers enhance your product or service, through increasing quality and customer satisfaction. They improve your staff’s performance through increasing efficiency and reducing customer support time, thereby reducing staff costs. Increased income and decreased costs mean great results for your bottom line!

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Posted in Technical Writing |

Our continuing mission…

August 2, 2012 – 5:37 pm

To explore strange new worlds, to seek out new life and new civilizations, to boldy go where no one has gone before.
— Star Trek: The Next Generation

Technical writers rarely get to write the mission statement for space-cruising vessels like the starship Enterprise, but occasionally, if we’re lucky, we might get to help our client define or refine their mission statement.

What is a mission statement?

It is a brief statement that explains a company or organization’s reason for existence. Its purpose is to guide the actions and decision-making of the organization by defining its goal and path.

Elements of a mission statement

A mission statement often includes these elements:

  • The purpose and goal of the organization.
  • The primary stakeholders or key market (for example, clients, customers, shareholders, members).
  • How the organization provides value to the stakeholders—its contribution, product, or service.
  • What makes the organization unique, distinguishing it from all others.
Favourite examples

Able Irrigation  With integrity and dedication, we focus our talents on in-ground irrigation that is well designed, safe, and water wise. Service is our business.

Starbucks  To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.

Disney  To make people happy.

Don’t kid yourself. According to Daniel Rasmus at Fast Company.com, the Disney mission has been replaced by a much longer statement: To be one of the world’s leading producers and providers of entertainment and information. Using our portfolio of brands to differentiate our content, services and consumer products, we seek to develop the most creative, innovative and profitable entertainment experiences and related products in the world.

Which one do you like better?

Society for Technical Communication  To advance the theory and practice of technical communication across all user abilities and media so that both businesses and customers benefit from safe, appropriate, and effective use of products, information, and services.

Goodbye Graffiti  To clean the world one wall at a time.

Pacifica Treatment Centre  To promote health and recovery from addiction through treatment, education and support that strengthens individuals, families and communities.

YogaBC  To support the development of yoga professionals through connection, dialogue and training.

Yoga Outreach  To develop and deliver life-affirming yoga programs to people who do not have access to these resources.

To the technical writers and editors reading this, you will notice that writers of mission statements are inconsistent in their use of the serial comma. It’s not me, honest!

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Posted in Technical Writing |

What we all want to know: what will it cost?

June 30, 2012 – 8:46 am
The advantages of hiring a senior professional…

I have been working in the field of technical writing since 1993, writing and editing many types of technical documentation, including manuals and online help, training materials, web materials, and policies and procedures. I have worked in many capacities, from supervising writers on a project to being the sole technical writer on an international team where all the communication is virtual. I have a diploma in Professional Writing from the highly regarded Print Futures program at Douglas College, as well as an MA degree. I served my professional organization, the Society for Technical Communication Canada West Coast chapter, in its highest office, president, for the 2008-2009 term. I was also honoured to win the STC’s Distinguished Award for technical communications.

I produce top quality documentation quickly and always ahead of production deadlines. I learn about my clients’ products rapidly, and am adept with the latest development tools, such as those used for video and screen capture, print and online document production, content management, illustration, and source control. My experience and skill level allow me to meet my clients’ goals in a fraction of the time of less experienced technical writers. My rate is commensurate with my experience and skill level.

Industry standards for technical writing rates

The STC Canada West Coast chapter lists a range of $75 – $95/hour for senior technical writers in the Vancouver marketplace (2011).

The US-based Editorial Freelancers Association provides a range of $50 – $100/hour (2012).

The US-based Writing Assistance provides a range of $52 – $80+/hour, with an average of $68/hour (2011).

The National Writers Union provides a range of $62 – $106/hour (adjusted from 1999 to 2007). This information was published on their website in 2009, but has since been moved to their Freelance Writers Guide, which you can order from their website.

The Professional Writers Association of Canada lists a range of $50 – $125/hour for technical writing (2012).

These are five reputable sources that provide guidelines for what to pay a technical writer. Of course there are many factors that influence rate, including experience of the writer, local market, size of the company, level of responsibility (for example, supervising others), and budget.

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Posted in Technical Writing |

Addicted to stress?

April 5, 2012 – 7:14 am

Cranky yoginiWith all the yoga and meditation I do, you would think stress is something I totally take in stride. But I have faced the same challenges many of us do when it comes to managing stress. Technical writing might seem like an innocuous career, with the writers hidden away in the background, quietly working away and almost falling asleep from the dullness. It is not like that at all! We are the bridge between many different groups on a project, including developers, business and product analysts, QA and testing, project management, the SMEs, and so on. We talk to people all the time, and often face extremely tight schedules. It can get to be quite stressful if we don’t learn to balance all the demands for our time in a healthy way. My friends and family know how stressed out I can get and have given me the card shown here on two different occasions! :-)

I was recently interviewed by Chatelaine magazine to tell my story of being addicted to stress. Here’s the article. Vancouver-based Dr. Gabor Maté has written a great book on the subject, When the Body Says No: The Cost of Hidden Stress. I recommend all his books, but this one in particular woke me up to the trap I was in of creating a stressful lifestyle for myself. Anyway, check out the Chatelaine article to see some helpful tips about reducing stress!

Image credit © 2006 Avanti Press, Inc., Box 2656 Detroit, MI 48231

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Posted in Technical Writing |

STC program contributions 2011 – 2012

March 1, 2012 – 6:50 am

Chair yoga for the officeFebruary 21 marked the 4th annual Yoga for the Office class at the STC’s Canada West Coast chapter. This year I added a chair to the mix. Chair yoga has become increasingly popular because the aid of the chair makes the benefits of yoga accessible to almost everyone.

About 10 technical writers came to learn some gentle poses that can be practiced by any office worker, right at your desk at work, to refresh yourself after a stressful meeting or too many hours at the computer. They discovered that simple movements combined with awareness of your breath can transform your state from prickly to peaceful in a few minutes.

The class was wonderful to teach. My students were a very receptive group of technical communicators, highly motivated to ease shoulder tension and various aches and pains. I was very pleased with the turn-out and with the peaceful space for inner exploration that we created together. Namaste!

October 18, 2011 Program Meeting: The Business Side of Technical CommunicationSharing trials and tribulations with my fellow technical writers

I had the pleasure of being one of three presenters at the STC Canada West Coast chapter’s October program meeting. The topic was “The Business Side of Technical Communication.”

Sheila Jones of Wordsmiths was the first presenter, and she shared many decades’ worth of experience about working with clients, estimating project costs, and growing one’s technical writing business.

Mike Smith of IS Solutions presented the perspective of project managers who provide technical writers for large projects. Unlike some recruitment or placement agencies, IS Solutions actually manages the project, oversees the technical writers’ work, and trains and mentors the writers. Definitely the way to go!

As an independent contractor and consultant, I shared my perspective on contracting directly to my clients versus going through a recruiting or placement agency. I had a fabulous time sharing some of the trials and tribulations I’ve gone through in this business. I also shared my recent experience of targeting a company I’d like to work for and convincing them to hire me. I think I’ve come to the conclusion that contracting is similar to dating—it’s better to let the guy/client make the first move. Then they know they want me, and are more invested in making the relationship work! :-)

For a detailed write-up of the program evening, see the STC Canada West Coast website.

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Posted in Technical Writing |

New information interview service available

September 10, 2011 – 8:57 am

Tea and chocolateGreat news! The Canada West Coast chapter of the Society for Technical Communication is offering a new service to the technical writing community in Vancouver.

The information interview service connects volunteer senior technical writers with people who are requesting information interviews, whether they are tech writing students who are required to do interviews for their programs, or people considering entering the field of technical writing.

The service offers a 30- to 60-minute interview (length is at the discretion of the senior writer). It could be in person or on the phone, depending on what the two people decide.

This service gives new writers access to some of the best technical writers in Vancouver, and gives you a chance to get an insider’s view of the field of technical writing, current market conditions, what type of skills are needed, what employers are looking for, what rates to charge, and anything else you have been wanting to know.

The chapter won an STC Pacesetter award for this service, for the contribution it has made to the Society for Technical Communication through innovative community operations. I published an article on the mentorship aspect of the information interview service in Intercom, the professional journal of the Society for Technical Communication.

For full details about the service, see the chapter website. To request an information interview right away, please email info-interview [at] stcwestcoast [dot] ca.

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Posted in Technical Writing |

Software implementation versus development: a look at the Temenos T24 banking software

August 31, 2011 – 8:15 pm

What is the difference between software implementation and software development? They sound like two very different things, don’t they? However, it depends on the nature of the software involved. Since February 2010, I have been working as part of a team that is implementing Temenos T24 software. My role has involved developing customized online help to go with each screen of the software.

You might wonder why this is necessary. The reason is that Temenos is not an “out of the box” solution, like Microsoft Word, that is ready to go the minute you buy it.  Though for those of us who have upgraded through various releases of Word, it is not really ready to go, as we have favourite ways of setting up the program to work for us. Come to think of it, the more expert a user is, the more they are likely to customize aspects of a software package before starting to use it. But I digress!

Used by over 600 banks world-wide, the Temenos T24 software is a very robust package that is customizable for each financial institution’s unique needs. The implications of this might not be obvious at first, but the software is actually intended to be developed further once it is purchased by a client. The documentation that comes with the Temenos T24 software is not intended for end users in banks and credit unions, such as front-line staff and people working in the back office to complete the behind-the-scenes aspects of banking. The Temenos T24 documentation is very comprehensive, but its intended audience is the implementation team of software developers, business analysts, and others who need to understand the nuts and bolts of the software’s structure of tables, applications, and modules. Using this knowledge, the implementation team must develop their own databases and screens for use with their company’s existing member structure, products, and processes.

Thus, the implementation team becomes a development team. Once development is involved, it necessitates an entirely different set of skills than implementation. Coding, testing, designing user interfaces, creating business requirements (if you don’t have them already! :cry: ) and functional specifications, and creating end user documentation. And that’s where I come in. To the best of my knowledge, I am the only technical writer in Vancouver with experience developing end user documentation for the Temenos T24 software. If your company is undergoing a Temenos implementation, I would be happy to assist you with creating online help and quick reference materials that are suited to your banking processes. The key to a successful implementation is ensuring that everyone knows how to use the new software! I can help you do that.

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Posted in Technical Writing |

The ultimate 15-minute yoga class

October 5, 2010 – 9:05 am
The most refreshing 15 minutes of the week! Yoga in a meeting room

For the past 8 months I offered a free 15-minute yoga class at lunch time. The participants were my colleagues at Coast Capital Savings. This was an adaptation of the 60-minute class I developed for the Society for Technical Communication, following the same principles of being accessible to people of every fitness level, with poses suitable for all of us while wearing office attire, and not requiring any special equipment.

Weather permitting, we did the class in the parking lot, and later on a grassy lawn across the street. When the weather was cool or wet, we did the class in a large meeting room, with lots of windows and light coming in on two sides. When indoors, I encouraged people to kick off their shoes. Outdoors, people often felt more comfortable keeping their shoes on. Sometimes the women did this class in their high heels! How’s that for adaptability!

Over this period of time I perfected a series of poses to loosen all the tension from the neck, shoulders, and upper back. It is mostly standing poses, though when indoors I like to include Cat.

Karen’s 15-minute yoga for the office class
  • Horse (Qigong) – loosens shoulder joints
  • Bear (Qigong) – loosens joints from ankles to shoulders, and softens neck
  • Carnival (Kundalini) – loosens upper back
  • Little wings (Kundalini) – pulverizes remaining tension in upper back
  • Mountain with side bends (Hatha) – uses breath to loosen ribs, open sides
  • Tree (Hatha) – brings balance and resilient strength
  • Cat – a final stretch to open space in the spine and chest

I guarantee that you will feel lighter, looser, rejuvenated, and refreshed after doing these poses! Many times I was amazed at how the tension and pain in my shoulder (which I injured some years ago while working long technical writing days at the computer) vanished from doing this class. The participants—my software developer, subject matter expert, business analyst, user acceptance, business improvement engineer, training, change manager, tester, and quality assurance team mates—also reported feeling benefits such as improved mood and reduced physical tension. But more than the physical results, the benefits of sharing this special time with my colleagues was the most uplifting aspect of this class. I think we all had fun, and that this somewhat unconventional office activity brought us closer together! Namaste.

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Posted in Technical Writing, Wild Woman |

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