As a New York-based technical writer team lead (previously located in Vancouver, BC), I have worked solo and led teams to create technical documentation and marketing collateral. I have a diverse range of technical writing samples in my portfolio, including some great online help systems, printed books, and other materials that I can show you in person. This page provides an overview of online and printed documentation from several recent technical writing projects, as well as samples I have developed specifically for this website. Click the links to view the samples.
Portfolio Sample List
- Standard Operating Procedures – Sample 1 reduced costs and increased customer satisfaction and sales; Sample 2 helped build customer goodwill.
- Online Help and Quick Reference Guides – Sample 1 illustrates the use of DreamWeaver vs. MadCap Flare, Adobe InDesign vs. Microsoft Word; the documentation supported over 1,900 banking staff to use a new banking software system. Sample 2 integrated online help with a software implementation; the external software vendor bought this innovative methodology from my client.
- Software Documentation Suite – Online Help, User’s Guide, Installation Guide – The software’s documentation set of over 20,000 online help files and a comprehensive manual set is a prime factor in clients’ choice of this modeling tool.
- Online Knowledge Base – Uses Kentico CMS with Visio mindmaps and policy briefs to help staff understand and follow engineering licensing policy.
- Published How-To Book – This Canadian bestseller has helped over 40,000 people.
- Developer Documentation – From reviewing daily code and functional specifications to helping subscribers use Restful APIs to integrating context-sensitive help, I love working with developers and helping them with the documentation they need to do their job and serve their users.