Online Knowledge Base

Online Knowledge Base

Tools used: Kentico CMS, Confluence Wiki, Microsoft Visio, Microsoft Office, GIMP, Corel Paint Shop Pro Photo

This technical writing project involved creating an online searchable knowledge base for an association’s registration and licensing process. I analyzed, organized, wrote, and delivered web-based policy briefs for the policies that govern the five stages of the process. I used Visio to create graphical mindmaps to show the relationships between 180 documents used by registration staff and volunteers, including the policy briefs and many related documents. There is a unique mindmap for each of the five stages, with clickable links to the documents used for the particular stage.

The sample mindmap shows the second stage of the process. The coloured links lead to policy briefs, and the black underline links lead to related documents such as forms and guidelines.  In my client’s live site, each of the links are clickable. In the sample, the link outlined with a red dashed rectangle opens this sample policy brief.

I really enjoyed this opportunity to work with the great people at APEGBC and to employ many different technical writing skills, including technical writing and editing, web design, content management, and graphic design. It was a very creative and fun project that gave me the opportunity to use many different tools including Visio, GIMP, Kentico CMS, Adobe Photoshop, and Paint Shop Pro.